IMPORTANT INFORMATION
Our goal at Family First (Family First) is to support you as you pursue health and fitness, and we want you to be aware of how we gather and utilize the information you give us along the way. The Family First website (https://www.familyfirstif.com/) and Family First mobile applications Family First are owned and operated by Family First; together, we refer to these as the “Services” in this Privacy Policy. We recommend that you read both our terms and conditions of use (referred to as our "Terms") and our privacy statement.
Details Regarding Your Personal Information
This privacy statement covers information about you, your gadgets, and how you use our services.
Information that can be used, either alone or in conjunction with other information, to directly or indirectly identify you is referred to as "personal data." Your entire name, email address, phone number, device IDs, specific cookie and network identifiers, and "Fitness and Wellness Data" are among the details that fall under this category.
As stated in this Privacy Policy, Family First gathers, utilizes, discloses, and processes Personal Data for the following purposes: to run and enhance our business and the Services; for marketing and advertising purposes; and to offer you cutting-edge fitness and wellness services, as elaborated in this Privacy Policy.
How Personal Data Is Gathered and Used
We gather your Personal Data for a variety of reasons and in a number of methods, such as:
1. Whenever you use our Services or create an account,
When you use or interact with our services, such as when you create an account with Family First, buy a Premium Subscription (which includes processing your payment), or utilize the services in any other way (such as to browse the content on the services), we collect Personal Data from you. We also collect Personal Data when you request that we customize the services. Name, photo, email address, username, password, date of birth, gender, payment information, and general location data are examples of this personal data.
2. You provide information about your dietary habits, dietary restrictions, fitness activity, fitness goals, lifestyle (such as sleeping habits), life events, fitness goals, height, weight, measurements, fitness level, heart rate, sleep data, BMI, biometric data, and similar types of information relating to physiological condition and activity when you input Fitness and Wellness Data within our Services or use our Services that collect or ingest data from mobile device sensors. We gather this information so that we can deliver the Services to you and customize features, advertisements, and services—such as meal recommendations, fitness regimens, reporting and analytics, and meal planning-related services and product recommendations—to your interests and objectives.
Remark on Data from Apple HealthKit
You have the option to link to HealthKit and share your data with Family First as well as with HealthKit. The Apple Terms and Conditions and Privacy Policy then apply to the information you give HealthKit. Family First does not use or transfer the unique information you choose to provide from HealthKit to third parties for marketing or advertising, nor does Family First utilize it for marketing purposes.
Remark regarding Google Health Connect
You have the option to connect to Health Connect and share your data with Family First and Health Connect. Information obtained from Health Connect will be used in accordance with the Health Connect Permissions Policy, which includes the limitations on use.
Data Preservation
For as long as you have an account with us or as long as it takes us to serve you with the Services, we will keep your Personal Data. Additionally, we will keep your personal information for as long as is required to fulfill our legal requirements, settle legal disputes, and uphold our agreements.
We shall remove your Personal Data from our systems if we are no longer required to process it for the reasons specified in this Privacy Policy.
If you request that we remove your account, we will also, if permitted, delete your personal data. You can get information about submitting a deletion request by contacting our support staff.
Please get in touch with us through our support team if you have any more inquiries about our data retention policies or if you would want to seek a deletion.
Information Collection and Use
https://www.familyfirstif.com/, an application service provider product, is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. https://www.familyfirstif.com/ collects information from our users at several different points on our website.
Registration
In order to use this website, a user must first complete the registration form. During registration, a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number or medical issues), but encouraged so we can provide a more personalized experience on our site. All personal information collected is keep with the highest regard for our user and completely HIPAA compliant (Health Information Privacy Accountability Act).
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our personalized fitness, nutrition, or "my page" areas. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we at Family First are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. https://www.familyfirstif.com/, will automatically send the friend a one-time email inviting them to visit the site. Family First stores this information for the sole purpose of sending this one-time email. The friend may contact Family First at jfpacker@familyfirstif.com to request the removal of this information from their database.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with reliable encryption software - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome, Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL, click here.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an email to jfpacker@familyfirstif.com.
Ad management services
https://www.familyfirstif.com/, and its affiliates use the services of Joomla Ad Agency for the serving and/or targeting of ads, promotions and other marketing messages. To do this, Joomla Ad Agency collects and stores anonymous data typically through the use of cookies.
Supplementation of Information
In order for this website to enhance its ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile. When a user makes a purchase from any one of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out policy below.
Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support at jfpacker@familyfirstif.com.
Choice/Opt-out
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an opt-out mechanism so users who buy a product from us, but do not want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by modifying his/her opt-out choices on the member information page. Some sites are able to offer opt-out mechanisms on member information pages and also supply a telephone or postal option as a way to opt-out.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on each site link “Privacy Policy” so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
If you wish to contact Family First please call 208-552-7700 or email to jfpacker@familyfirstif.com.